Every important node All can disassemble its support links to form a user shopping experience map. Corresponding work: dismantling of shopping process, dismantling of important executive email list links, user shopping experience map, experience map upgrade. Service experience upgrade It usually appears in the interaction between users and sales personnel, the interaction between users and after-sales personnel, and the interaction between users and event personnel. Corresponding work: service process specification, service personnel language executive email list specification, service personnel performance management. Surprise beyond expectation When the service of the enterprise reaches.
The industry average level, the user's impression of the enterprise is only average. If the enterprise provides services far exceeding the industry average service level, the executive email list user can have a deep impression on the enterprise through comparison, which greatly affects the Users will have the same shopping choices in the next time. Corresponding work: user experience research, psychological insight into user behavior, and planning beyond expectations. Life cycle full care In addition to the user marketing strategy that has been implemented before, two factors need to be added to the brand's marketing orientation. Brand executive email list personality and marketing dynamics. On the one hand, by personalizing the brand, it defines itself as the user's friend, private expert, etc.
So that users can feel the friendly care of the enterprise for themselves. Adjust caring content and marketing strategies. Corresponding work: brand personality upgrade, user life cycle value management system, full life cycle marketing strategy. User Loyalty Period Post executive email list Configuration User Operations Manager: User life cycle value management system User Experience Management System Private domain traffic operation management system CRM Executive. Precision Marketing System Management Affiliate Marketing System Management User data analysis system management Private Domain Community Management System CRM operator executive email list business management User Experience Supervisor. User Experience Map User key touchpoint optimization user experience research.